I had a few customers that came in today that were "just looking" that left in a new vehicle. What makes us say we are "just looking" when we are shopping? Are we afraid that the salesperson is going to talk us into something that we don't want or are we afraid that he or she is going to take all of our money for the product that we have every intention of buying? Even as a salesperson I find myself saying that I am "just looking" when the sales person approaches. I think to myself "I am just like any other customer."
I wish that poeple would just come in and say "I want a 2012 Camry XLE with Entune." I would say "Great! I have several. Which one do you want?" and we would be done. Wishful thinking. Customers are terrified of sales people. They talk fast, use a lot of fancy jargon and are usually very convincing. (Insert smile and wink!) Sales people, especially Toyota sales people, are full of knoweledge about the product or products that you are "just looking" at. They are very willing to let you know everything about their products. Just ask a simple question and you will become a Toyota expert in minutes.
Most people come to the lot, say that they are "just looking" when you introduce yourself and 2 seconds later ask you a question. I find this hilarious. We feel like we have to put up a wall, but we are going to peek out through the little hole and ask you a question. Slowly the wall comes down and everything rolls along smoothly then comes the question. (Whispers behind you from the wife) "Honey...Honey, he is going to ask us if we want to buy this car! I thought that we were just looking?" The husband, "Uh, Sir, we are not buying anything today, but we would like to see the numbers." 2 hours later wife thanks husband for new car. (Insert wink and smile!)
Next time you go shopping pay attention to the first thing that you say when a salesperson approaches you. If you do not say "I'm just looking", you might catch the saleperson off guard and screw up his whole day. "They didn't say just looking? What do I do now?"
I wish that poeple would just come in and say "I want a 2012 Camry XLE with Entune." I would say "Great! I have several. Which one do you want?" and we would be done. Wishful thinking. Customers are terrified of sales people. They talk fast, use a lot of fancy jargon and are usually very convincing. (Insert smile and wink!) Sales people, especially Toyota sales people, are full of knoweledge about the product or products that you are "just looking" at. They are very willing to let you know everything about their products. Just ask a simple question and you will become a Toyota expert in minutes.
Most people come to the lot, say that they are "just looking" when you introduce yourself and 2 seconds later ask you a question. I find this hilarious. We feel like we have to put up a wall, but we are going to peek out through the little hole and ask you a question. Slowly the wall comes down and everything rolls along smoothly then comes the question. (Whispers behind you from the wife) "Honey...Honey, he is going to ask us if we want to buy this car! I thought that we were just looking?" The husband, "Uh, Sir, we are not buying anything today, but we would like to see the numbers." 2 hours later wife thanks husband for new car. (Insert wink and smile!)
Next time you go shopping pay attention to the first thing that you say when a salesperson approaches you. If you do not say "I'm just looking", you might catch the saleperson off guard and screw up his whole day. "They didn't say just looking? What do I do now?"
I get that all the time at work as well. However, in my case, those who are "just looking" shrug one off rudely and inevitably leave the store empty handed. There are times when it changes, but it's like seeing a lion hunt. Wait for the prey to get confused, and then strike.
ReplyDeleteThat's how it goes for me. Otherwise, they just vanish.